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So I switched to Vast to try and get a better deal. Figured, sure they have generally the same channels and speeds as my previous cable and internet provider.

Got a deal I wanted, internet is... ok... channels... less but still ok.

Went online to pay my first bill since I tossed the one they mailed, because who still mails payments, just to find any One-Time Payment be it online or over the phone is an additional $1.99 charge... WHAT?! I have to pay them $1.99 to make a payment? I don't think so!

So I asked for them to resend the first bill. Was told, they can't even do that. That they'd give me the address if I wanted to write on an envelope and mail it in that way or I can drive to the office. Would cost more in gas money to drive there and since I don't own envelopes, since again who mails checks anymore, I'd have to drive and buy envelopes.

Again, costing more. You'd think for the amount each person pays to their company they wouldn't force people to pay an additional $1.99 to pay them money. But apparently that's asking a bit much.

I'm thinking after I've been with them for 6 months I'll go back to the previous place and get a new customer deal for another 2 years. Better than paying prices, extra fees, and getting less speed on my internet and less channels available.

Reason of review: Pricing issue.

Location: Rapid City, South Dakota

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I use a free online bill pay thru my bank.

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