Anonymous
map-marker Brookings, South Dakota

Less cost, less quality, nice people

We never had slow WiFi issues with Midco. Speed tests with Vast show anywhere from 26 to 40 mbs depending on where we are standing in the house. (100 mbs plan) Not good. Of course, they want to sell us a boost at $7.00/month. Really? Vast Cable has a clunky box and a picky remote. So, options are: 1) dump Vast and pay more at Midco. 2) Go with Midco for internet and try an antenna for the basic local TV channels. In their favor, all employees have been responsive, professional and congenial. Alas, in terms of the product you get what you pay for.
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angela d Hjp

Fustrated access issues

Chanel 90 just disappeared off the tv. When i rang vast to get them to rectify the problem all i could get hold of was a recorded message. I've serched every where looking for a human to talk to. its such a small thing.
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Cons:
  • How complicated this has become
Reason of review:
complicating such a simple thing

Preferred solution: Let the company propose a solution

Switching T
map-marker Rapid City, South Dakota

Was Good, but now?????

I've had Vast for over a decade (back when they were Prairie Wave). Went 10 years with no more than 1 or two outages. Since November of 2018, we experience about 4-5 outages a day. Vast replaced all of the hardware from my house to the utility pole to no avail. All of my neighbors on Vast lose internet at thee same time. Vast refuses to address the issue and simply instructs users to reboot their modems.
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Loss:
$160
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

1 comment
Guest

Same problem with me too. I've been with them since they were black hills fibercom but as of today, I'm done.

Deven H Gbg
map-marker Charleston, Illinois

Why is it like this?

Almost every week the internet just doesn't show up on any of my devices. This company is actual trash.
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Anonymous
map-marker Rapid City, South Dakota

Welcome to South Dakota, #1 Corrupt per capita!!!

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I totally agree!!!! It seems like my bill keeps going up every month and I don't add anything nor watch their overpriced on demand!! How are they getting away with this?? Oh yeah, I forgot, I'm in South Dakota. The most crooked State in the Union, and the citizens bury their heads like their damn prairie dogs. This is the State to move to if you have a corrupt business. Just pay off the politicians, the gaming commission, or any one of the families that basically own these towns and cities. Everything is so damn expensive here, It cost less to live in Denver than here and their mountains are bigger!! The Bradsky's, MG Oil, Moyle, Lien, are the monsters in Rapid City!! They own this city, literally!! Video lottery, what a joke too!!! The cable company Vast tries the good ol boys mentality and the hicks bite like trouts to flies!!! Wake the *** up *** not all of us are rich. We bust our *** working here and spending our hard earned pay to stimulate the economy here!!! Give us a damn break. I sure as *** don't make 22.00 per hour. A single home rental here for a 2 bedroom 1 bathroom ranges between 800.00 to 1100.00 per month rent. Do the math on an average person making 11.00 per hour. Do the math. Average cable bill, 88.00!! Open your eyes people. Don't be a dumb *** hillbilly. Legalize marijuana and be debt free in 2 years!!! Plus surplus monies to help our people here!!! *** the crooked politicians you voted in!!!
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1 comment
Guest

wtf if you don t like it move back to Denver. that simple!!!!!

Anonymous
map-marker Worthington, Minnesota

Great service

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Have TiVo with vast and internet best internet out in the area
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Reason of review:
Good quality
Anonymous
map-marker Yankton, South Dakota

Nice internet bad business practices

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Well using this company I have been harrassed by them about my data usage on there 150 mb unlimited account. Today I received a call stating that if I do not use less the 2tb that we will have to part ways. After asking why they didn't put that number in there usage policy that was quoted to me as the reason for the call. The person I talked just kept saying that it doesn't comply with there policy. At this time this company seem to have dishonest unlimited data usage policy as the is a 2tb cap to it or they will disconnect you.
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Reason of review:
Poor customer service
1 comment
Guest

That’s a lie

Anonymous
map-marker Sioux Falls, South Dakota

Internet Installation

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Ordered VAST internet, representative came out to install it but no line to my home. He made a call and got back with me and said the following Friday he would return and I would have internet.

He arrived the following Friday but no line still. When he called they told him it was not cost effective to put line to my home. Even though I am in city limits and neighbor 50 yards away from my house has VAST. After waiting and being told they couldn't do it I called a customer supervisor, "Collin" he told me I could pay for a line!

The whole experience was awful with exception of "Larry" the gentleman that came out to install it. Needless to say I am not going to pay for their line to be put in.

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Anonymous
map-marker Rapid City, South Dakota

Said they don't throttle

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My internet is slower than usual, called them and accused them of throttling. Said they dont but tried to...of course...push Vortex on me. Vast is a hoke
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Anonymous
map-marker Rapid City, South Dakota

Absolutely terrible

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I’ve dealt with Vast for the better part of three years and finally switched. Here’s why: 1.) Service disconnects constantly and the “high-speed” service you pay more for isn’t any faster. It’s a scam. 2.) Vast customer service is horrible. They’ll hang up on you. They once charged me for an extra month and hung up on me. It took me two weeks to get a refund, after I went into the office. They wouldn’t do anything over the internet or phone, and left me on hold over 15 minutes every time I called. 3.) They showed up at my work. I left them a bad review on Facebook and they sent someone to my place of employment...seriously. They tried to threaten my job. The Facebook review was much like this one, no foul language, just critical of a terrible company.
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Reason of review:
Bad quality
Anonymous
map-marker Watertown, South Dakota

Worst cable I have ever had.

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Cable channels freeze. Emergency alert don’t clear as stated. Have called many times. They do fix problems but I’ve never called other cable providers this often
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Anonymous
map-marker Naperville, Illinois

Awful Service and Annoying Fees

Sent technicians several a few times but none of what they did fixed the issue at all - which was probably caused by the actual physical cable itself. I can understand why Vast wouldn't actually fix the issue, though.

Fixing the cable probably would have cost too much money for them but they were happy to continue charging me the full price for the internet anyway.

The constant dropping of packages over the internet meant that streaming video or playing online videogames was nearly impossible at times. I would come home on a Friday night and Netflix would stutter so badly I'd give up in frustration and go read a book instead.

The additional fee they charge for processing an one-time payment is an additional slap in the face given that it's $2 to run a single credit card transaction. I would even recommend Midco over these guys if not for Midco's own terrible service.

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Anonymous
map-marker Rapid City, South Dakota

Worst

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Everything everyday sucks, after over 1 year never have I had all of my services working at the same time, had the Tech's here so many times then promised they will take a certain amount of my bill but nope my bill gets more expensive every month

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1 comment
Guest

I totally agree!!!! It seems like my bill keeps going up every month and I don't add anything nor watch their overpriced on demand!!

How are they getting away with this?? Oh yeah, I forgot, I'm in South Dakota. The most crooked State in the Union, and the citizens bury their heads like their damn prairie dogs.

This is the State to move to if you have a corrupt business. Just pay off the politicians, the gaming commission, or any one of the families that basically own these towns and cities.

Anonymous
map-marker Sioux Falls, South Dakota

By far the worst cable I have ever had.

Emergency alerts don’t automatically clear. Much of the time cable service freezes up. Have called numerous times for cable and internet, they do fix problem but have never called other cable providers this many times.
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Mohsin Znf
map-marker Rapid City, South Dakota

To make a payment

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I wanted to make a payment but haven't received any bill yet so I can't have access to my account to make online payment. I have received a text message saying I can pay online already.Please help.
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