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I switched to another cable provider in June 2015. I had already paid for my Vast service so they owed me a refund and promised I would receive a check by the end of July.

I called in August and was told it 'fell through the cracks' and they would issue a check within two weeks. I called again in September and was told 'the check is in the mail'. Now it's October 19th and I still have no check. My next move is to contact the state Attorney General and file a consumer protection complaint.

I hope this works, they owe me over $100! If anyone is looking for cable service, look elsewhere!

This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $100. The author is overall dissatisfied with Vast Broadband. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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I have been waiting for 6 months now for the credit on my account that they owe me from moving out of state. Called several times...same old story that the check has been issued and I will receive it within 6 wks only to never receive it.

I filed a complaint with the BBB and vast won't even respond to them. Worthless company...

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