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2.0
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
1 comment

I switched to another cable provider in June 2015. I had already paid for my Vast service so they owed me a refund and promised I would receive a check by the end of July.

I called in August and was told it 'fell through the cracks' and they would issue a check within two weeks. I called again in September and was told 'the check is in the mail'. Now it's October 19th and I still have no check. My next move is to contact the state Attorney General and file a consumer protection complaint.

I hope this works, they owe me over $100! If anyone is looking for cable service, look elsewhere!

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Oct 19, 2015.
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Anonymous
#1115049

I have been waiting for 6 months now for the credit on my account that they owe me from moving out of state. Called several times...same old story that the check has been issued and I will receive it within 6 wks only to never receive it.

I filed a complaint with the BBB and vast won't even respond to them. Worthless company...

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